Spa Etiquette

Cancellation Policy

As a courtesy to our guests and therapists, reservations must be cancelled 24 hours in advance or you will be charged for the full amount of the scheduled appointment. Spa packages consisting of three or more scheduled services require 48 hours cancellation notice. A credit card number is required upon booking.

Product Returns

All product purchases may be exchanged within 30 days of purchase for spa credit. Credit may be redeemed towards future product purchases or spa treatments. Sorry, no exceptions.

Gratuity

Rates do not include gratuity, which is both appropriate and appreciated.  The standard is 18-20% and our preferred method of receiving is cash.  Thank you for your consideration.

Children and Cell Phones

In keeping with our serene environment, kindly leave young children at home and silence your cell phone, to allow you and others a peaceful spa experience.

Arrival Time

Please arrive 10-15 minutes before your scheduled appointment time so that we may take care of you for the full time that you have reserved. We hope that you enjoy your stay.

Gift Cards

Gift card purchases are non-refundable. However, we are happy to transfer them.

Don’t Worry Be Happy

Anytime you prefer a fresh point of view, we encourage you to experience multiple service providers, as we work well as a team and we’re happy when you’re happy.

Product Shipments

During your time away, never run out of your favorite product! We can ship requests to your destination!

Please telephone us to process your order: 561.852.8081.

Go Green

We strive to nurture our guests, staff and the environment. Our holistic philosophy supports the use of products that come from nature and give back to nature. We invest in eco-friendly practices to leave the smallest footprint possible.  Declining to take home a shopping bag earns you points and save trees.  By visiting our spa, you allow us to care for you and our planet.

Client Appreciation

As we rely solely on our reputation established by word of mouth, we recognize and appreciate our loyal clients that support us.

With each new referral of family and friends, you will receive a $15 reward gift card.
Referral rewards are limitless.
Thank you for sharing your spa!

Should you have questions, always feel welcome to contact us.